Online Payments
Pay Ambulance Bill
Patient HIPAA Privacy Notice
Refund Policy
Refunds are considered on a case-by-case basis, by the respective division of West Metro Fire Rescue. We will not provide a refund after 10 days have passed from the date of the event. We reserve the right to decline any refund. If a refund is approved then your refund will be credited to your credit/debit card or by check, depending upon how you made the original payment. If you are dissatisfied for any reason, please contact us.
Looking to pay your "in-home care" bill?
If you received a bill from Athena Health for in-home care by our Advanced Resource Medic (ARM Car), click here to access the online patient portal.
Firefighter Application Fees, Donations, etc
For all other payments (including Firefighter Application Fees, Donations, etc.), please use this link to be directed to Heartland Bill Payments: IMPORTANT: You need your invoice in front of you to make your payment. Follow the top of your invoice to guide you through the payment form. Please click on the payment button below to make your payment.
If you are trying to pay for a Construction, Operational or Hazmat Permit, please follow the instructions provided on the notification sent by the Assistant Fire Marshal. The email will come from a NoReply@mobile-eyes.org email address . Please check your junk/spam folder if you are anticipating an invoice. Please have your invoice when processing. Click HERE to pay for Construction, Operational, or Hazmat permits and invoices.